Varsha Rao is the CEO of Nurx, the leading telehealth company for women 18 to 50+.
Nurx provides affordable access to healthcare across a range of issues from contraception, sexual health, at-home testing and migraines. Rao is a seasoned entrepreneur and executive, bringing decades of experience rapidly scaling startups and established companies with a particular interest in mission-driven companies that are able to balance growth and expansion with a strong commitment to company culture.
Prior to Nurx, Rao served as COO of Clover Health where she brought operational leadership to the health insurance startup. Before Clover Health, Rao served as Airbnb’s Head of Global Operations, managing the company’s market expansion and host growth around the world. Rao also oversaw the Customer Experience and Trust & Safety teams at Airbnb, retaining Airbnb’s commitment to culture while scaling these teams as revenue grew from $200 million to $2 billion. Rao also held executive roles at Living Social and oldnavy.com. Rao was also the co-founder and co-CEO of eve.com, an online cosmetics company that successfully exited.
Rao holds a B.S. in Economics and B.A. in Mathematics from the University of Pennsylvania, and earned her MBA at Harvard Business School. She sits on the Board of Directors of Viasat, a global satellite telecommunications company and lives in San Francisco with her family.
0:46 Who is Varsha?
4:50 What drew Varsha to Nurx
5:55 Varsha's definition of operations
8:41 Common threads of operationally excellent companies
11:39 What's more important: hiring or onboarding?
14:04 Making sure the team is on the same page for processes
15:32 Tooling for ops
17:54 Keeping the team on the same page as processes change
19:52 Ops at Nurx
22:04 Varsha's day to day
23:52 Best practices on managing a fast growing ops organization
25:42 Varsha's expectations when she first joined Airbnb
29:33 Ops as a part of Airbnb
32:09 Varsha's experiences scaling Airbnb China
33:51 Varsha's advice for folks considering a career in ops
36:06 The secrets to picking great people and companies
37:07 How to reach Varsha (Twitter)