Patrick Müller is the Director of Supply Operations and Content at GetYourGuide, a curated marketplace for tours and activities. The company gives the whole world access to incredible experiences.
Patrick's responsibilities include Supply & Sales Operations and Excellence, Partner Connectivity, Inventory Content Management, and Localization.
Prior to GetYourGuide, Patrick was a project manager at the Boston Consulting Group, where he managed large client projects in the consumer and operations sector across the world.
You can follow him on LinkedIn.
0:49 Who is Patrick?
5:28 Patrick's definition of operations
6:48 What is GetYourGuide?
9:29 How Patrick joined GetYourGuide
12:47 Operations at a curated, travel-focused marketplace
13:12 Patrick's day to day
15:42 How COVID impacted GetYourGuide from the supply and demand perspective
18:02 Tooling at GetYourGuide
20:06 Partner onboarding process
20:40 How processes change over time
32:32 How company communications changed during COVID
34:45 Advice for folks considering a career in ops
36:20 What excites you the most about the world right now
37:37 How to reach Patrick